The following terms and conditions represent the basis upon which I (the instructor) offer driving lessons and courses to you the student.
Please read carefully, and sign, only once you are happy that you understand everything, and that you are happy to meet your obligations described in this document. If you are in any doubt whatsoever about any aspect of this document please ask for clarification.
1. GENERAL CONDUCT
I will be courteous, polite, tidy and punctual. I will behave in a professional and ethical manner at all times. My training car will be well maintained, clean and tidy (weather permitting). My car will be fitted with dual controls and is fully insured for driving tuition purposes. I will not smoke in the training car at any time nor will I use your lesson time for any other form of business, personal or otherwise without your expressed permission.
I am legally authorised to give driving tuition in the UK by the Driver and Vehicle Agency (DVSA)
3. COURSE MATERIALS
When you purchase any of our courses I may suggest that you read/watch a number of external resources that I feel are beneficial to your learning. The use of such resources is purely optional and you are not being charged for these resources as part of your driving course.
4. DRIVING LICENSE AND EYE CHECK
As required by law, you must hold a current, valid driving licence (provisional or full), which must be produced on or in advance of your first driving lesson. You must also check you can read a number plate at a distance of 20.5 metres (i.e 67 feet- about 5 car lengths) with prescribed visual aids (i.e contact lenses or glasses) if normally worn. Please note if you need contact lenses or glasses to achieve this, you must make sure you wear them on each and every driving lesson.
5. SAFETY, COMFORT AND WELLBEING
Safety is a shared responsibility as identified below:
A. In the interests of comfort and safety you are advised to wear suitable footwear and clothing.
B. It is important you act responsibly at all times and give your undivided attention to the driving task at hand. If anything is distracting you during your lesson it is important you make me aware of this fact even if it is something I am doing. Similarly, if you are feeling uncomfortable or uneasy about any driving task please let me know I will be grateful for your feedback and I will think no less of you for doing this.
C. In an emergency situation it is important for you to follow my instructions and allow me to take control of the steering wheel if necessary to avoid an incident. I may also need to make use of the dual controls (i.e break and or clutch pedals) and thus override your use of them. As soon as it is safe to do so I will advise you of why my actions were necessary and help you to calm down if required. Any subsequent discussion will focus on what can be learnt rather than who was to blame.
D. I will do my best to deliver any instructions or take any actions (even in an emergency) in a calm and measured manner so as not to alarm you or make you feel uncomfortable or disheartened in any way. I will definitely not shout at you or make any sarcastic or derogatory remarks.
E. You can be reassured I will not use improper language or suggestive behaviour and/or physical contact.
F. You must take note of any medication you are taking which may affect your ability to drive safely and advise me accordingly before taking any lesson booked. Similarly, you should inform me of anything you may feel might impact on your ability to undertake the proposed lesson safely.
G. In the event it becomes apparent you are unable to concentrate due to illness, tiredness, or your emotional state of mind, I reserve the right to terminate the lesson early or require your agreement to choose an alternative learning activity which can be undertaken safely.
6. DRIVING UNDER THE INFLUENCE
To ensure the safety of you and other road users I reserve the right to cancel any lesson if you are or I suspect you are under the influence of drugs, legal highs and/or alcohol (prescribed or otherwise). If this occurs the full training fee for the period in question will be lost or charged.
7. LESSON POSTPONEMENT
You may lose, or be required to pay for, any lessons booked in my diary which are postponed or cancelled by you, especially if I am unable to obtain new replacement work for those appointment time(s). However, I reserve the right to postpone lessons if I consider the weather or road conditions to be unsuitable or dangerous. Unfortunately, I cannot be held responsible for any costs incurred as a result of me having to postpone any lessons, for whatever reason.
In your own interests, you are advised to be punctual for your lesson appointments. All such appointments should be recorded in your diary and double-checked with me, so as to avoid any mistakes. I would normally wait for you for a maximum of 15 minutes before the lesson would be abandoned and the lesson fee forfeited or become due for payment.
A reciprocal waiting time may become necessary if I am delayed due to unforeseen circumstances. I will make up any lesson time lost as a result of this at the end of the normal lesson or as soon as possible.
A. You are required to make payment for the course or driving lessons in advance of the training. To book a course a 50% deposit is required. The remainder of the course will be paid before or on the first lesson.
B. The deposit or any subsequent training fees paid are not refundable in the event you decide to cancel the training once the booking has been accepted by me and placed in my diary. At this point, a binding agreement is made between yourself and me. This does not in any way affect your statutory rights to be provided with the goods and services you have bought (please see term 12).
10. THE DRIVING TEST
- Driving tests can be booked by you or me.
- Driving test bookings always take priority over other lessons. Therefore, your lesson may be postponed to allow for someone else’s driving test and vice-versa. Changes to lesson bookings as a result of this will be notified immediately.
- Test appointments must be notified to me as soon as they are known to you, otherwise, I cannot guarantee to provide a vehicle for the test or any lessons just prior to it.
B. Use of the vehicle
- For the practical test, it will be a requirement to book a 2-hour slot at a minimum. This covers your lesson, arrival at the test centre, the duration of the test and drop off to a location of choice. Your instructor will discuss this upon a test booking.
- In the interest of customer and public safety, I reserve the right to withhold the use of the training car for the test if, in my opinion, your driving is actually or potentially dangerous - behaviour which is repeated on the test would result in a test failure.
C. Test Cancellation
Three clear working days (Sundays and public holidays do not count as working days) notice of test cancellation or postponement is required by the DVSA. Therefore, to cancel a test booked for a Friday you need to do this online no later than the preceding Monday thus giving three clear working days (i.e. Tuesday, Wednesday and Thursday). Failure to provide the required notice will result in the loss of your test fee. I cannot be held responsible for any postponement or cancellation of tests by the DVSA. However, I will help to arrange another test as quickly as possible and to reclaim expenses from the DVSA if appropriate.11.COMPLAINTS
In the event of a complaint, I would be very grateful if you would give me the opportunity to resolve the matter in the first instance. I am committed to providing my students with the very highest levels of service at all times, and I can assure you that any complaint will be dealt with promptly, and I will work hard to resolve the issue for you and your satisfaction.
If you feel that this step has not been rectified or you have any further complaints you feel need to be dealt with by head office, please do not hesitate to contact us at firstname.lastname@example.org
.12. YOUR STATUTORY RIGHTS
Nothing in these terms and conditions will reduce your statutory rights relating to faulty goods or services provided. I have a statutory obligation to provide you with goods and services fit for purpose for which they were bought and described. If you have any doubts about your statutory rights please contact your local Trading Standards Department or Citizen's Advice Bureau.
I have read the above terms and conditions, and agree to abide by the content of this document. I can confirm that I have received a signed copy for my own records.